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Frequently Asked Questions
HOW MUCH SPACE IS NEEDED FOR SETUP?
The width of the tent with twin sized blowup mattress is approximately 4 feet wide per tent. The length of each mattress is appox. 75” long. Tents are generally set up next to each other or opposite one another, depending on the space. Please make sure you have an open area, a clutter free room, and a safe space for the kids to sleep.
WHAT PAYMENT METHODS ARE ACCEPTED?
Twilight Teepees accepts
*Venmo
*Paypal
*Credit
*Debit
MAY I REQUEST ADDITIONAL TENTS FOR MY PARTY?
Yes, additional tents may be ordered
HOW MUCH TIME WILL I HAVE THE SLUMBER PARTY PACKAGE FOR?
Our standard set up is 4-5p.m. with pick up at 11 a.m. the following morning. We’re more than happy to work with you to accommodate your scheduling needs based on availability.
WHAT IF I DON'T SEE THE THEME I WANT?
No Worries! Let us know! We can collaborate and do our best to accommodate your party wish!
DOES THE PARTY HAVE TO BE AT MY HOUSE?
NOPE! Let us know if you need us to set up outside of your home or at a venue (please call venue prior to make sure Twilight Teepees is allowed to set up!)
CAN I HAVE FOOD AT MY PARTY OR PICNIC?
Yes! Food can be offered at an additional charge! Ask about our menu!
DOES TWILIGHT TEEPEES OFFER ADD ONS?
YEP! Check out our Add On's page for additional party fun! We're always adding more!
DO GUESTS NEED TO BRING A PILLOW & BLANKET?
Yes, we do not provide pillows to sleep on due to hygiene reasons. We provide a throw blanket and decor pillows
HOW MANY CHILDREN PER TENT?
Due to safety reasons only one child is permitted per slumber tent
DO YOU STAY & HOST THE PARTY?
Twilight Teepees does not stay and host the party, but we ensure everything is set up as needed
WILL YOU MOVE FURNITURE TO MAKE ROOM FOR THE TENTS?
Twilight Teepees requires that the tent area be clean and cleared of furniture as needed
IS THERE A TRAVEL FEE?
Yes, outside of Catawba, Caldwell, & Alexander counties there is a travel fee of .30 cents a mile
WHAT ARE THE PENALTY CHARGES?
Any lightly damaged or stained property will result in a penalty charge of $50 plus $100 cleaning fee for each item. Any severely damaged, lost or stolen items will result in a fee equal to its replacement. If rental equipment is not available at time of pick-up, we reserve the right to charge for an additional night.
IS THERE A DEPOSIT? WHEN DOES THE REMIANING BALANCE NEED TO BE PAID OFF?
A 50% deposit is required at time of booking. The remaining balance must be paid in full 72 hours PRIOR to your event. Failure to pay 72 hours prior will result in cancellation of your party. Your party is not booked until your deposit has been paid and the contract has been signed.
HOW MUCH TIME IS NEEDED FOR SET UP & CLEAN UP
Set up usually takes an hour to hour half
Disassemble usually takes about 30-40 minutes
WHAT TO DO IF PARTY NEEDS TO BE CANCELLED?
Cancellation Policy – If your party needs to be canceled due to an illness or family emergency, we will do our best to reschedule your party to a new date and time and your deposit will be applied to your new party. For all other cancellations we require a 72 hour notice or deposit will be non-refundable
DO YOU OFFER DAY PARTIES?
Of course! We are flexible to suit your needs!
HOW LONG IS THE SLUMBER RENTAL?
Our standard package is for a one night rental - if additional nights are needed please let us know!
WHAT ARE YOUR SAFETY & CLEANINESS PROCEDURES?
All our furnishings are curated thinking about your child’s safety and the good care of your house. Our setups meet the highest safety and cleanliness standards
Pillow covers, linens and blankets are cleaned
Rugs are vacuumed, sprayed and spot cleaned after an event.
String lights are battery-operated and do not present a hazard.
Every teepee pole has a rubber or silicone floor protector.
Items are replaced if necessary. You won’t see any wear and tear on our stuff.